PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE AND/OR APPS

Terms of Use: Terms which apply to all users of our website and our app

1. Who we are and when these terms of use apply

   • Welcome to our website (https://sanqour.com) and/or our eCommerce platforms including our mobile apps (together referred to as our Apps) all of which are operated by us (Sanquor). We are registered in the UAE, Abu Dhabi, under the Trade License # CN- 2925204 and have our registered office and principal place of business at Mina St. Tourist Club Area, Salem Alromaithi Building. Mezzanine Office # 2. Abu Dhabi, UAE.

   • If you continue to browse and use our Website and/or App or purchase any products or services on our App, you are agreeing to comply with and be bound by the terms and conditions of use, which together with the other terms which may apply to you described below govern our relationship with you in relation to our Website and App. We recommend that you print a copy of these terms for future reference. If you do not agree to these terms of use, you must not use our Website or our App.

2. We may make changes to these terms

   We amend these terms from time to time. Every time you wish to visit our Website or use our App, please check these terms to ensure you understand the terms that apply at that time.

3. We may transfer this agreement to someone else

   We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

4. Lawful use of our Website and App

   We do not represent that content or services available on or through our Website or App are appropriate for use or available in all locations. You must only access our Website or App or purchase any services through them if it would be lawful to do so in the country where the app is allowed to be used.

5. You must keep your account details safe

   • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

   • We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

6. How you may use material on our Website and App

   • We are the owner or the licensee of all intellectual property rights in our Website and our App, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

   • You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website or our App.

   • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

   • Our status (and that of any identified contributors) as the authors of content on our Website and App must always be acknowledged.

   • You must not use any part of the content on our Website or App for commercial purposes without obtaining a licence to do so from us or our licensors.

   • If you print off, copy or download any part of our Website or our App in breach of these terms of use, your right to use our Website and our App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Do not rely on information on our Website and App

   • The content on our Website and App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website and App.

   • Although we make reasonable efforts to update the information on our Website and App, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our Website and App is accurate, complete or up to date.

8. We are not responsible for websites we link to

   • Where our Website and App contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

   • We have no control over the contents of those sites or resources.

9. Our liability

   • Viruses and damage to computer equipment: We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or App or to your downloading of any content on it, or on any website and/or app linked to it.

   • If you are a business user:

     • We exclude all implied conditions, warranties, representations or other terms that may apply to our Apps or any content on them.

     • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

       • use of, or inability to use, our Website or App or

       • use of or reliance on any content displayed on our Website or App.

     • In particular, we will not be liable for:

       • loss of profits, sales, business, or revenue

       • business interruption

       • loss of anticipated savings

       • loss of business opportunity, goodwill or reputation or

       • any indirect or consequential loss or damage.

   • If you are a consumer user: Please note that we only provide our Website and App for domestic and private use. You agree not to use our Website or App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10. Website and/or App content

    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our Website and App for any particular purpose, save where we have expressly agreed how you may use materials for which you have paid. We acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent of the law. Your use of any information or materials on our Website or App is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our Website or App meet your specific requirements. Our Website and App content is not intended to amount to advice on which you should rely or a tool for diagnosis. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website or App.

    • We assume no responsibility for the content of websites and apps linked to on our App. Such links should not be interpreted as endorsement by us of those linked websites and apps. We will not be liable for any loss or damage that may arise from your use of them.

    • Our Website and Apps contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

11. Accessing our Website and App

    • Access to our Website and Apps are made available free of charge, although online consultations, live chat, and other sessions with self-employed practitioners who provide therapy and related services to users (referred to as Psychologists in these terms) made through our Apps and certain content on our App are charged for. We do not guarantee that our Website and App, or any content on them, will always be available or be uninterrupted. Access to our Website and Apps are permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our App without notice. We will not be liable to you if for any reason our Website and App are unavailable at any time.

    • You are responsible for making all arrangements necessary for you to have access to our Website and App. You are also responsible for ensuring that all persons who access our Website and App through your internet connection, or using your computer equipment or mobile device, are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

    • We do not guarantee that our Website and App will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and applications in order to access our Website and Apps. You should use your own virus protection software.

12. Use of Our Website and App:

    You may use our Website and App only for lawful purposes. You may not use our Website and App:

    • In any way that breaches any applicable local, national or international law or regulation.

    • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

    • For the purpose of harming or attempting to harm any person in any way.

    • To bully, insult, intimidate or humiliate any person.

    • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

13. You may not make video or audio recordings of consultation sessions, even for your own personal reference.
14. Our trade marks

    The registered figurative mark with the text "Sanqour" registered in the UAE is a trademark of Sanqour Advertising Services. You are not permitted to use them without our approval, unless the are part of material you are using as permitted under clause 13.

15. Payment Confirmation

    Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

16. Cancellation and Refund Policy

    Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

    Refunds will be done only through the Original Mode of Payment.

17. Return and Refund Policy

    NO RETURN, once the item is delivered to the customer.

18. Delivery/ Shipping Policy

    We deliver our products to GCC Countries and mainly UAE. Shipping will be done by the seller of the products.

    Delivery within UAE cities shall be in 4 – 7 working days and from 4 to 10 working days to other countries. Delivery charges for each product will be decided by the seller of that product and it will be mentioned on the checkout page. Avoid any delivery delay by providing your full address along with your contact details.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.